Payment Policy

All consultations are by appointments only, and all cancellations must be made with at least 24 hours advanced notice, or a fee of $50 will be assessed. Dr. Chen does NOT participate with nor does she bill any insurance plans, and payment is due in full by cash, check, VISA, or Mastercard at the time of service. A fee of $30 will be assessed for all bounced checks, with additional fees if the balance is not paid in full by a certain time frame. Patients will receive a superbill with documentation of the level of services (with appropriate CPT codes and ICD diagnoses required by insurance plans) provided and amount paid which they may then submit, on their own, to their insurance carriers for possible partial reimbursement. Reimbursement may be possible with commercial insurances, Blue Cross, and potential PPOs, but is unlikely with HMOs. Patients with primary Medicare insurance will only be allowed to see Dr. Chen for consultation if they first sign a disclaimer (please contact the office for this form) stating that they will not bill Medicare for any of Dr. Chen's services, since Dr. Chen has opted out of Medicare participation. In such cases, the superbill may be submitted by the patient to a secondary, non-Medicare insurance carrier (if available) for possible partial reimbursement.

All new appointments are 1½-hr. long with any additional time charged on a pro-rated basis. Follow-up appointments are generally 1-hr long, with exceptions determined individually by Dr. Chen. All telephone consultations are available by appointment only. All telephone consultations need to be paid in full by cash, check, VISA, or Mastercard before or at the time of the actual telephone appointment. Please contact the office directly at 831-462-6013 for the current fee structure (subject to change in the future at the discretion of Dr. Chen, with appropriate notice to patients).